Refund and Returns Policy

Last Updated: July 6, 2026

At Drofix Hub, we aim to provide an exceptional experience for all our partners and customers. Due to the intimate nature of our products and our varied business models (Retail, Wholesale, and Dropshipping), our return and refund guidelines are highly specific to the channel you use.

Comprehensive Refund & Return Matrix

Please refer to the table below to understand your eligibility based on your purchasing channel and the specific scenario.

Refund Case Retail Customers Wholesale / Pickup Wholesale Portal Dropship Partners Processing Time
Pre-Dispatch Cancel 97% (gateway deduct) No refund No refund No refund 24-48 hrs
Damaged/Wrong Product Full + Free return shipping N/A Replacement Replacement 24-48 hrs
Size Exchange Store credit N/A N/A N/A 24-48 hrs
Payment Issues Full refund Case-by-case Case-by-case Case-by-case 24-48 hrs
Standard Deductions 2-3% gateway fee N/A N/A Per PCS charges 24-48 hrs

Retail Customer Guidelines

We want you to be completely satisfied with your purchase. Because we deal in intimate apparel, strict hygiene protocols dictate our return capabilities.

  • Quality Issues: Returns for damaged or defective items are accepted within 2 days of delivery. You will receive a full refund or a replacement, and we will cover the return shipping.
  • Cancellations: If you cancel an order before it is dispatched, you will receive a 97% refund (3% is deducted to cover non-refundable payment gateway fees).
  • Size Exchanges: If a product doesn’t fit, we offer store credit upon return, provided the item is unworn and in its original, sealed packaging.

Dropshipping & Wholesale Guidelines

Our B2B operations are designed for speed and volume. Therefore, the return and refund structure differs significantly from retail.

  • No Returns for Buyer Remorse: Wholesale pickups, portal orders, and dropship orders cannot be returned or refunded if the customer simply changes their mind.
  • Our Error Guarantee: We only accept returns or provide replacements if Drofix Hub made an error (e.g., dispatching the wrong SKU or a defective product).
  • Dropshipping Fees: For dropshipping partners, any non-delivery or return to origin (RTO) initiated by the end-customer will incur standard per-piece shipping and handling deductions from the partner’s wallet/account.

Note on Hygiene: For the safety of all our customers and partners, any intimate apparel that has been opened from its original sealed packaging, worn, or washed is strictly non-returnable under any circumstance.

How to Request a Return or Replacement

If your order qualifies for a return or replacement based on the matrix above, please initiate the process by contacting our support team within the designated timeframe.

  • Email: info@drofixhub.com
  • Phone: +91 85888 54647
  • Wholesale/Dropship: Please raise a ticket directly through your partner dashboard.

Include your Order ID, clear photographs of the defect/issue, and a brief description. Our team processes all valid claims within 24-48 working hours.