Terms of Service
Welcome to Drofix Hub. This website is operated by Drofix Hub. Throughout the site, the terms “we”, “us” and “our” refer to Drofix Hub. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, dropshipping partners, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website.
1. General Conditions & Account Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
- We reserve the right to refuse service to anyone for any reason at any time.
- You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, without express written permission by us.
2. Dropshipping & Wholesale Partnership Terms
Registered dropshippers and wholesale partners are bound by a separate partner agreement in addition to these general terms. Any violation of our pricing policies, brand misrepresentation, or fraudulent activity will result in immediate termination of partner privileges.
- Taxation: Dropshipping fees are strictly non-taxable as per our structure. Standard GST (5%) applies to the product sales price as per Indian regulations.
- Brand Integrity: Partners must not misrepresent Drofix Hub products or use our intellectual property without authorization.
- Accountability: Dropshippers are responsible for communicating accurate shipping and return information to their end customers.
3. Returns, Exchange & Refund Policies
Our commitment to quality means we handle returns and refunds meticulously. Policies vary significantly depending on your customer classification (Retail, Wholesale, or Dropship Partner) due to the distinct nature of these business models.
| Refund Case | Retail | Wholesale Pickup | Wholesale Portal | Dropship Partner | Processing Time |
|---|---|---|---|---|---|
| Pre-Dispatch Cancel | 97% refund (3% gateway deduct) | No refund | No refund | No refund | 24-48 hrs |
| Damaged / Wrong Product | Full refund + Free return shipping | N/A | Replacement | Replacement | 24-48 hrs |
| Size Exchange | Store credit | N/A | N/A | N/A | 24-48 hrs |
| Payment Issues | Full refund | Case-by-case | Case-by-case | Case-by-case | 24-48 hrs |
| Deductions | 2-3% gateway fee | N/A | N/A | Per PCS charges | 24-48 hrs |
4. Eligibility for Returns & Exchanges
Due to the intimate nature of our apparel, strict hygiene protocols dictate our return eligibility. Please review the matrix below carefully.
| Customer Type | Quality Issues | Size/Color Change | Buyer’s Remorse | Non-Returnable Items |
|---|---|---|---|---|
| Retail | ✅ 1 Day After Delivery | ✅ 1 Day After Delivery (Exchange) | ❌ No return | Underwear, custom, sale items |
| Wholesale Pickup | ❌ No return after pickup | ❌ No return | ❌ No return | All items |
| Wholesale Portal | ✅ 5 days (damaged only) | ❌ No exchange | ❌ No return | Bulk discount items |
| Dropship Partner | ❌ No return after Dispatch | ❌ No exchange | ❌ No return | Per PCS charges non-refundable |
5. Overview by Customer Tier
| Policy Area | Retail | Wholesale Pickup | Dropship Partner |
|---|---|---|---|
| Shipping | 3-7 days, prepaid | FREE same day | Per PCS charges |
| Returns | 2 days quality | No returns | OUR error only |
| Refunds | 97% pre-dispatch | No refunds | No Refund |
| Support | Email/Phone 24hrs | Working hours | Partner dashboard |
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
7. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
8. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: admin@drofixhub.com
Address: A-128, Thokar No. 6, Shaheen Bagh, Jamia Nagar, Okhla, New Delhi – 110025
GSTIN: 07AAZFD3634L1ZT